WhatsApp Automation Workflow

You: "Show me support metrics for this week"

AI: [Analyzes message logs and traces]

📊 Support Metrics (Dec 8-14, 2024)

Total Conversations: 247
• Resolved Automatically: 189 (76.5%)
• Escalated to Human: 58 (23.5%)

Response Times:
• Average: 3.2 seconds
• Fastest: 0.8 seconds
• Slowest: 12.1 seconds

Top Topics:
1. Order Status: 89 queries (36%)
2. Returns: 45 queries (18%)
3. Product Info: 38 queries (15%)
4. Technical Support: 32 queries (13%)
5. Other: 43 queries (18%)

Customer Satisfaction: 4.7/5.0 ⭐

You: "When an order status changes, automatically send WhatsApp update
     to the customer with tracking info and estimated delivery"

AI: I'll create an order notification workflow.

[Sets up webhook listener for order events]
[Connects to company order API]
[Configures WhatsApp message templates]

✓ Order notification workflow active

Customer: [Clicks 😊 Great]

Bot: "Thanks for the feedback! We're glad your delivery went smoothly.

     Would you like to:
     • Rate the product (5 stars = 20% off next order!)
     • Track another order
     • Contact support"

Customer: "Rate the product"

Bot: "How would you rate the Blue Widget?"
     [Star rating interface: ⭐⭐⭐⭐⭐]

Customer: [Selects 5 stars]

Bot: "Thank you! 🎉

     Your 20% discount code: LOYAL20
     Valid until: Dec 31, 2024

     Use it on your next purchase!"

You: "Send announcement to all Premium customers about new feature launch"

AI: I'll segment and send the announcement.

[Queries customer database for Premium tier]
Found 347 Premium customers with WhatsApp numbers

[Personalizes message template]
[Sends via evolution_send_text_message in batches]

Progress: 347/347 sent (100%)
Delivered: 342
Read: 187
Replied: 23

Message sent:
"🎉 Exclusive Premium Feature!

Hi {name}! As a valued Premium customer, you now have early access
to our new AI Assistant feature.

What's new:
• Smart search with natural language
• Automated workflows
• Priority support

Try it now: https://app.example.com/ai-assistant

Questions? Reply to this message!"

Customer: [Sends photo of damaged product]

Bot: [Receives image via webhook]
     [Uses AI vision to analyze damage]

Bot: "I see the package arrived damaged. I'm so sorry about this! 😔

     I've automatically:
     ✓ Created replacement order (#12457)
     ✓ No charge - ships today
     ✓ Return label sent to your email

     Your replacement will arrive by December 16th.
     No need to return the damaged item.

     Is there anything else I can help with?"

[Meanwhile, bot creates internal ticket with image:]
🚨 Damaged product report
Customer: +1234567890
Order: #12456
Image: [damaged-package.jpg]
Action: Replacement sent

You: "Detect customer's language and respond accordingly"

AI: I'll enable automatic language detection.

[Customer messages in Spanish:]
Customer: "Hola, ¿dónde está mi pedido?"

Bot: [Detects Spanish language]
     [Queries order in database]
     [Responds in Spanish]

Bot: "¡Hola! Tu pedido #12345 está en camino.
     Entrega estimada: 15 de diciembre, 2024
     Seguimiento: https://track.example.com/12345"

Customer: "Hi, I have a question about my order"
Bot: "I'll help! What's your order number?"

Customer: "12345"
Bot: "Found order #12345! What would you like to know?"

Customer: "When will it arrive?"
Bot: [Uses context: order #12345]
     "Your order will arrive on December 15th.
     It's currently in transit from our warehouse."

Customer: "Can you change the address?"
Bot: [Still remembers: order #12345]
     "Sure! What's the new delivery address?"

[Context maintained throughout conversation]

You: "Send interactive product catalog with buttons"

AI: [Uses evolution_send_interactive_message]

Bot sends:
"🛍️ Product Catalog

Choose a category:"

[Button 1: Electronics]
[Button 2: Clothing]
[Button 3: Home & Garden]
[Button 4: Sports]

Customer: [Clicks Electronics]

Bot: "Electronics
Select a product:"

[Button 1: Smartphones 📱]
[Button 2: Laptops 💻]
[Button 3: Headphones 🎧]
[Button 4: Back to Categories ⬅️]

You: "Every Monday at 9 AM, send weekly deals to all subscribed customers"

AI: I'll set up scheduled messaging.

[Creates cron job]
✓ Schedule created: Weekly deals
  Frequency: Mondays, 9:00 AM
  Recipients: Subscribed customers (1,234)
  Template: Weekly deals announcement

[Every Monday at 9 AM:]
Bot sends to 1,234 customers:
"🎉 This Week's Deals!

Hi {name}! Check out this week's hot deals:

📱 Smartphone X - 30% off ($699 → $489)
💻 Laptop Pro - 25% off ($1,299 → $974)
🎧 Wireless Buds - 40% off ($149 → $89)

Shop now: https://deals.example.com/weekly
Expires: Sunday 11:59 PM

Reply STOP to unsubscribe"

You: "Integrate WhatsApp with Shopify for complete order lifecycle"

AI: I'll set up end-to-end e-commerce integration.

Workflow created:
1. Order placed → Confirmation message
2. Order shipped → Tracking link
3. Out for delivery → Live updates
4. Delivered → Request review
5. Review submitted → Loyalty points
6. Abandoned cart → Reminder (24h later)

✓ Integration active for 1,247 customers

You: "When customer messages us, automatically:
     1. Check if they exist in CRM
     2. If new, create CRM contact
     3. Log conversation in CRM
     4. Tag based on message intent"

AI: I'll integrate WhatsApp with your CRM.

[Customer messages for first time]
✓ New contact created in CRM
  Name: Sarah Johnson
  Phone: +1234567890
  Source: WhatsApp
  Tags: First-time, Product inquiry

[Conversation automatically logged]
✓ CRM activity created
  Type: WhatsApp conversation
  Subject: Product availability question
  Duration: 5 minutes
  Status: Resolved

You: "Create support ticket in Linear when customer issue can't be
     resolved automatically, include full conversation history"

AI: I'll connect WhatsApp to Linear ticketing.

[Complex customer issue detected]
Bot: "I'll escalate this to our support team for detailed assistance.
     Ticket #SUP-8901 created. Expected response: within 2 hours."

[In Linear:]
✓ Issue created: #SUP-8901
  Title: "Payment processing error"
  Priority: High
  Labels: WhatsApp, Payment, Urgent
  Description: [Full conversation history]
  Assigned to: Support team
  Customer contact: +1234567890

You: "Show WhatsApp metrics dashboard"

AI: 📊 WhatsApp Metrics (Last 24 hours)

Messages:
• Sent: 1,247
• Delivered: 1,198 (96.1%)
• Read: 891 (71.4%)
• Replied: 234 (18.8%)

Performance:
• Average response time: 3.2s
• Automation rate: 76.5%
• Customer satisfaction: 4.7/5.0

Top Topics:
1. Order status (342 queries)
2. Product info (198 queries)
3. Returns (145 queries)
4. Technical support (89 queries)
5. Other (473 queries)

Active Conversations: 23
Queue: 2 waiting
Agents online: 5

You: "Analyze customer conversations to find common pain points"

AI: [Analyzes 10,000 recent conversations]

📈 Conversation Insights:

Common Pain Points:
1. Shipping delays (234 mentions)
   → Action: Improve communication about delays

2. Return process confusion (189 mentions)
   → Action: Simplify return instructions

3. Product availability (156 mentions)
   → Action: Add real-time stock checker

4. Payment issues (98 mentions)
   → Action: Add payment troubleshooting guide

Positive Feedback:
1. Fast response time (412 mentions) ⭐
2. Helpful support (378 mentions) ⭐
3. Easy ordering (267 mentions) ⭐

Recommendations:
• Create FAQ bot for top 3 pain points
• Proactive delay notifications
• Add stock availability to product pages